Coastal Hospice

Coastal Hospice Named 2018 Hospice Honors Recipient

The Logo for Coastal Hospice

SALISBURY – Coastal Hospice, Inc. was named a 2018 Hospice Honors recipient – an award that recognizes the organization as among those providing the best patient and caregiver experiences during end-of-life care.

HEALTHCAREfirst, the leading provider of web-based home health and hospice software, coding and billing services, Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys, and advanced analytics, announced the recipients of the 2018 Hospice Honors, a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view. The official list of recipients was unveiled this week at the National Hospice and Palliative Care Organization’s Management and Leadership Conference in Washington, D.C.

“We are honored to be recognized nationally as among the best in hospice and palliative care,” said Coastal Hospice President Alane Capen. “This recognition acknowledges the level of excellence our organization provides as we continuously strive to promote the dignity and quality of life for patients and families facing life-limiting conditions.”

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2016 through September 2017. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all partnering hospices contained in the HEALTHCAREfirst Hospice CAHPS database. Hospice Honors recipients include hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions.

“With increased transparency to the public eye, hospices have a greater incentive for quality performance improvement, as well as an opportunity to shine in a competitive market,” said J. Kevin Porter, CEO of HEALTHCAREfirst. “I am proud to call these hospices clients of HEALTHCAREfirst and anticipate seeing even more of our customers recognized in years to come.”

Hospice Honors methodology and a full list of 2018 Hospice Honors recipients can be found at

For more information about HEALTHCAREfirst’s Hospice CAHPS program or performance improvement, visit the company’s website at or call 888.323.9147.

Founded in 1980, Coastal Hospice is a nonprofit healthcare organization that cares for individuals facing life-limiting conditions but who want to remain as active and engaged as possible. Coastal Hospice cares for patients in their home, nursing home, assisted living facility or at Coastal Hospice at the Lake. For more information about Coastal Hospice, please visit