Frequently Asked Questions

We know you have questions, so we have included the most often asked questions and answers here. Need to know more? Just call us – we are glad to help.

Hospice | Coastal Hospice at the Lake | Stansell House | Palliative Care | Spiritual Care | Grief Support | Pediatric Care

Hospice

How do I know if it’s time for hospice?

Once you or someone you love has been diagnosed with a life-limiting illness, you may request hospice at any time. Our goal is to make it possible for you to make the most of the time available. Hospice is particularly critical if a patient lives alone or their family is unable to care for them. There’s no one right answer. Call us and we can help you determine where hospice should come into play on your schedule.

Can I receive hospice care if I live in a skilled nursing center or assisted living community?

Yes, you can! When you speak with our Access Department, please ask them for details. Call 410-742-8732.

Can I keep my doctor while I receive hospice care?

Yes! Our goal is to support you, not to replace them. We will coordinate with your doctor(s) office(s) as needed.

How much does hospice cost?

Hospice care is covered by Medicare, Medicaid, and many private insurance plans. Most patients have little or no out-of-pocket expense for covered hospice services. Coverage details vary by insurance plan and our team can help verify benefits and answer any questions about costs.

Do you ever charge for anything?

Most hospice services are covered by Medicare, Medicaid, and any private insurance plans. In some situations, patients staying at Coastal Hospice at the Lake or the Macky & Pam Stansell House may be responsible for room and board charges. Stays that qualify for general inpatient (GIP) or respite care are typically covered. If cost is a concern, please speak with our team because financial assistance may be available, and we are committed to helping families access the care they need and no patient is denied care based solely on an inability to pay.

What will Medicare and Medicaid cover?

Medicare and Medicaid cover most hospice services related to a patient’s terminal illness, including nursing care, medications, equipment, supplies, emotional, and spiritual support, and bereavement services. Room and Board charges for routine stays at our hospice residences are generally not covered, but room and board are covered during approved general inpatient (GIP) and respite care stays.

What does private insurance cover?

Private insurance coverage varies by insurance plan. Many private insurance plans cover all hospice services, including nursing care, medications, equipment, supplies, and support services related to hospice diagnosis without co-pays. Room and board charges at our hospice residence are not typically covered, except in certain circumstances, depending on the patient’s insurance benefits such as some Veteran’s VA benefits. Our team will verify coverage and discuss any potential costs before admission.

How does someone make a referral to hospice?

Referrals can come from anyone, patients themselves (self-referral), family members, primary care providers, or specialists. You don’t have to wait for a doctor to start the conversation. TO MAKE A HOSPICE REFERRAL – Call 410-742-7878 –  We accept referrals 24/7, 365 days a year!

Coastal Hospice at the Lake

How long can I stay at Coastal Hospice at the Lake or the Macky and Pam Stansell House?

Length of stay varies based on a patient’s needs and level of care. Coastal Hospice at the Lake and Stansell House provide routine hospice care, general inpatient care (GIP), and respite care. Some stays are short term for symptom management or caregiver relief, but others may be longer depending on the patient’s condition, eligibility, and care needs. Our team will discuss available options and expected length of stay with each patient and family.

Can my family and friends visit me?

Yes, family and friends can visit.

If I stay at Coastal Hospice at the Lake, will I be charged?

All services are covered by Medicare, Medicaid or insurance, but yes, room and board are billed if the stay is not considered general in-patient or respite care. Please note that no one is ever turned away, regardless of their ability to pay.

Macky & Pam Stansell House

What is the Macky & Pam Stansell House?

The Macky & Pam Stansell House is the Lower Eastern Shore’s first residential home hospice. It offers options for a longer-term stay, featuring 12 bedrooms suites with private bathrooms, a kitchen area, sunroom, porch and family room. More details can be found at www.coastalhospice.org/stansell-house.

How long can I stay at the Macky and Pam Stansell House or Coastal Hospice at the Lake?

Length of stay varies based on a patient’s needs and level of care. Coastal Hospice at the Lake and Stansell House provide routine hospice care, general inpatient care (GIP), and respite care. Some stays are short term for symptom management or caregiver relief, but others may be longer depending on the patient’s condition, eligibility, and care needs. Our team will discuss available options and expected length of stay with each patient and family. 

Can my family and friends visit me?

Yes, family and friends can visit. 

What does it cost to stay at Macky & Pam Stansell House?

All services are covered by Medicare, Medicaid or insurance, but room and board are billed to the patient. Please note that no one is ever turned away, regardless of their ability to pay.

Palliative Care

What is palliative care?

When someone is diagnosed with a life-limiting illness, it does not mean that all life stops! People can often go months, even years, before reaching the end of life. Palliative care steps in during this time to help manage needed services that can keep patients active and their pain manageable. Learn more at www.coastalhospice.org/palliative.

Is it covered by Medicare, Medicaid or insurance?

Yes, palliative care is covered by all three. Our home-based palliative care services are often covered by Medicare, Medicaid, and many private insurance plans. Coverage varies by insurance plan and may include copayments, deductibles, or other out-of-pocket costs. Our team can verify benefits and help patients understand their coverage before services begin.

What role will my doctor play?

We will coordinate with your doctor(s) to make sure you are receiving the medication and services you need. Many doctors call us their “eyes and ears” in terms of monitoring your progress.

Will I need specialized care in my home?

Coastal Hospice and Palliative Care does not offer specialized care in the home at this time.
Spiritual Care

What if I am not a religious person?

Spiritual care does not need to be religious. Sometimes a patient or family member just needs someone to speak with; someone who will listen and encourage. While our chaplains do represent a variety of faiths and are glad to minister to those who wish, that should not scare away someone who wants to be heard or just visited without religious overtones.

Can I choose not to be visited by a spiritual counselor?

Yes! Participation is completely voluntary.

Can you help me find a faith leader in my religion?

Yes. Our eight chaplains represent many Christian denominations, Catholicism and Judaism. If your faith is not represented, we will help you reach out to a leader in your faith.
Grief Support

Can anyone attend a bereavement program?

Yes! Our bereavement programs and services are open to anyone in the community and offered at no cost, whether or not Coastal Hospice cared for your loved one.

When do grief support groups meet?

Please visit the Grief Support page for a list of meetings and other resources.

When are the next Memorial Gatherings in remembrance of loved ones?

We hold memorial gatherings each year in each of the four counties we serve; Dorchester, Somerset, Wicomico and Worcester.  All are open to the public. The dates are on our websites calendar, in our Coastal Hospice Newsletters and on our social media pages.

Pediatric Care

Is hospice care available for children?

Yes, it is. You can learn more under our programs tab called, pediatric hospice.

Are there grief programs for children?

Yes, we have two major programs. Camp Chameleon offers a three-day summer camp for children ages 6-12 each summer in partnership with the Personal Wellness Center.

https://individual.carefirst.com/individuals-families/mandates-policies/machine-readable-file.page

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

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